Refund Policy

1. Credit purchases

UNEED AI Growth sells prepaid digital usage credits through one-time Stripe checkout. Credits are added after confirmed payment and are consumed when eligible features run. They are not cash, cannot be transferred or resold, and cannot be redeemed for money.

2. Voluntary refund window

You may request a refund within 7 calendar days of purchase if none of the credits from that package have been consumed. Once any credits from a package are used, that package is normally non-refundable because provider and processing costs have been incurred. We do not provide partial refunds for unused balances unless required by law.

3. Billing or fulfillment problems

• Duplicate charges and confirmed charges where credits were never delivered are eligible for correction or refund.
• If a feature fails before delivering a usable result, the service may automatically restore the credits used by that operation.
• A restored credit balance is not a cash refund and remains subject to these policies.
• Mandatory consumer cancellation, refund, and warranty rights remain unaffected.

4. How to request a refund

Email support@uneeddigital.com from the account owner's email address. Include the workspace name, purchase date, amount, and Stripe receipt or payment reference. Do not send card numbers or banking passwords. We may request information needed to verify the account and transaction.

5. Processing and disputes

Approved refunds are returned to the original payment method. Stripe and your bank control final posting time, which commonly takes several business days. Taxes, exchange differences, and third-party banking fees are handled according to applicable law and provider rules. Please contact support before initiating a chargeback so we can investigate; abusive or fraudulent disputes may result in account suspension.

6. Service discontinuation

If UNEED permanently discontinues the paid service and does not provide a reasonable way to use remaining purchased credits, we will provide a proportionate remedy for eligible unused purchased credits, subject to applicable law. Promotional, complimentary, restored, or bonus credits have no refundable value.